Your Tech Club
Book a call
AI EMPLOYEESIT

IT automation with AI: lighten the first-line load

A forgotten password, no access to a folder, a printer that will not print, an account still open after someone has left. Much IT work is the same every week, and it interrupts the very people who need time for the difficult work.

See the 4 AI employeesAll AI employees
4.8 from 127 reviews
Kiwa ISO 9001 certification markKiwa ISO 27001 certification markISO 9001 & 27001
4 AI employees for IT

An AI employee for IT handles what runs on fixed procedures, gathers what a specialist needs for the rest and keeps track of what is still open. By default, access to sensitive systems and admin rights stay with a person.

  • Iris · Service Desk Assistant

    IT · Custom implementation

    Automate your IT service desk with AI

    Resolves recurring IT tickets, gathers what a specialist needs and escalates the rest.

    Connects toJira Service ManagementTeamsMicrosoft 365SharePoint

  • Peter · Access Manager

    IT · Custom implementation

    Automate joiner and leaver access with AI

    Handles accounts and permissions for joiners, movers and leavers, and flags access nobody needs any more.

    Connects toMicrosoft 365AFASTeamsAPIs

  • Jasper · Outage Communicator

    IT · Example application

    Automate IT outage communication with AI

    Recognises when something is going wrong at scale, informs the organisation and keeps the status page up to date.

    Connects toTeamsJira Service ManagementAPIsSharePoint

  • Femke · Licence Monitor

    IT · Example application

    Find unused software licences with AI

    Tracks which software is in use, what you pay for it and which licences nobody uses any more.

    Connects toMicrosoft 365ExactDatabasesSharePoint

Also relevant for IT

These AI employees sit with another department, but touch the same work.

Task by task

This is the starting point for each task. Exactly where the line sits for your team, we agree together during setup.

  • Automate your IT service desk with AIIris · AI employee Service Desk Assistant

    Runs automaticallyHandles recurring tickets according to your procedures and gathers what a specialist needs for the rest.

    A person decidesComplex incidents and access to sensitive systems. A password reset only after verification.

  • Automate joiner and leaver access with AIPeter · AI employee Access Manager

    Runs automaticallyLinks joiners and leavers to accounts and rights, and sets up standard access according to your role matrix.

    A person decidesSensitive systems, admin rights and what happens to the accounts of people who have left.

  • Automate IT outage communication with AIJasper · AI employee Outage Communicator

    Runs automaticallyRecognises the pattern in tickets, drafts an outage message and links new tickets to the outage.

    A person decidesApproval to publish, especially when customers can read along.

  • Find unused software licences with AIFemke · AI employee Licence Monitor

    Runs automaticallyCompares licences with actual use and invoices, and flags renewals in good time.

    A person decidesCancelling and negotiating with suppliers.

You stay in control.

Not every decision should be made automatically. For each workflow, we set out:

  • What can happen automatically.
  • What is put forward for approval first.
  • When a person is brought in.
  • What information is stored.
  • How actions are logged.
Integrations

The AI employees on this page work with these packages, among others. Is your system not listed? We can connect any system, even if there is no standard integration.

Frequently asked questions

Which IT tasks can you automate with AI?

Handling recurring first-line tickets according to your procedures, managing accounts and rights for joiners, movers and leavers, preparing outage communication when many people report the same thing, and comparing licences with actual use. Solving complex incidents stays with your specialists.

Can an AI employee reset passwords or grant access itself?

Technically it can, but it is a security decision. By default we put a verification step in front of it and agree per action what it may do on its own. Standard access according to your role matrix can be automatic; sensitive systems and admin rights always go past a person.

Does this work with Jira Service Management, Microsoft 365 and AFAS?

Yes. Tickets stay in your service desk tool, accounts and rights run through Microsoft 365, and joiners and leavers come from your HR system, such as AFAS. That way the history stays where you already keep it.

Does this help with ISO 27001 or NIS2?

It helps you demonstrate access management: you get a log of who was given which access, when and on what grounds. Certification is of course broader than that.

What if our knowledge base is out of date?

Then an AI employee gives outdated answers. That is why maintaining the knowledge base is part of the implementation: which articles are used, which never are, and who keeps them current.

Related services

AI Opportunity AuditKnow where the opportunity is before anything gets builtWhat does an AI employee cost?What drives the price, with an estimate for your situationAI implementationThe foundation first, then the first process, then expand
How to put this to work

  1. 1A short callTogether we look at your process and your systems, and which task is the best place to start.
  2. 2Set up on your rulesIntegrations with your own systems, and agreeing what may run automatically and what a person approves.
  3. 3Measure and adjustFirst alongside your team, only then on its own. We look at what it delivers and adjust.
What does an AI employee cost?Explore the opportunity first
Insights