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AI EMPLOYEESSUPPORT

AI in customer service, with people where it counts

Customers expect a quick answer, in the evening too and in their own language. Meanwhile much of your support team's time goes on reading, sorting, looking things up and retyping before the real work starts.

See the 6 AI employeesAll AI employees
4.8 from 127 reviews
Kiwa ISO 9001 certification markKiwa ISO 27001 certification markISO 9001 & 27001
6 AI employees for customer service

An AI employee for customer service takes over those first steps: sorting and routing questions, answering standard questions from your own sources, answering the phone when nobody can, preparing orders and returns. Exceptions, goodwill gestures and angry customers go to a person.

  • Sem · Support Triage

    Support · Custom implementation

    Handle support tickets automatically with AI

    Reads new support requests, works out the topic and urgency, and assigns them to the right team.

    Connects toZendeskTeamsOutlookMicrosoft 365

  • Stefan · Order Processor

    Support · Custom implementation

    Automate WhatsApp order processing

    Turns loose orders from WhatsApp and email into structured orders in your system.

    Connects toWhatsAppOutlookExactShopify

  • Roos · Returns Handler

    Support · Custom implementation

    Automate returns and warranty handling

    Checks return and warranty requests against your own terms and starts the handling.

    Connects toShopifyZendeskExactOutlook

  • Frank · Knowledge Base Manager

    Support · Example application

    Keep your knowledge base up to date with AI

    Spots which questions are missing from the knowledge base, proposes new articles and flags what is out of date.

    Connects toZendeskConfluenceSharePointJira

  • Manon · Multilingual Helpdesk

    Support · Example application

    Multilingual customer service with AI

    Answers customer questions in several languages from the same source, and hands over where you have no cover yourself.

    Connects toZendeskShopifyOutlookHelp centre

  • Jolien · Phone Assistant

    Support · Custom implementation

    AI receptionist: answer the phone automatically

    Answers the phone when things are busy and out of hours, handles standard questions and passes on the rest.

    Connects toPhone systemMicrosoft 365HubSpotTeams

Also relevant for customer service

These AI employees sit with another department, but touch the same work.

Task by task

This is the starting point for each task. Exactly where the line sits for your team, we agree together during setup.

  • Handle support tickets automatically with AISem · AI employee Support Triage

    Runs automaticallySorts questions by topic, estimates urgency, adds context and routes them to the right team.

    A person decidesExceptions, angry customers and anything that needs judgement. Draft replies are reviewed first.

  • Automate WhatsApp order processingStefan · AI employee Order Processor

    Runs automaticallyTurns orders from WhatsApp and email into a draft order with your products and prices.

    A person decidesThe sales office confirms the order. When in doubt, a question goes back to the customer first.

  • Automate returns and warranty handlingRoos · AI employee Returns Handler

    Runs automaticallyChecks requests against your terms and starts the process when everything is within the rules.

    A person decidesGoodwill, damage and customers with an unusually high number of returns.

  • Keep your knowledge base up to date with AIFrank · AI employee Knowledge Base Manager

    Runs automaticallyFinds missing and outdated articles and drafts new ones from how your team answers the question today.

    A person decidesReviewing and publishing. It publishes nothing itself and deletes nothing.

  • Multilingual customer service with AIManon · AI employee Multilingual Helpdesk

    Runs automaticallyAnswers in the customer's language, from the same sources your Dutch team uses.

    A person decidesWhich languages you serve, and conversations that continue. Those go to a colleague with a translated summary.

  • AI receptionist: answer the phone automaticallyJolien · AI employee Phone Assistant

    Runs automaticallyAnswers the phone when it is busy and out of hours, handles standard questions and books an appointment or logs a call-back.

    A person decidesCalls that need a person. Anyone who would rather speak to a colleague can always leave a call-back request.

You stay in control.

Not every decision should be made automatically. For each workflow, we set out:

  • What can happen automatically.
  • What is put forward for approval first.
  • When a person is brought in.
  • What information is stored.
  • How actions are logged.
Integrations

The AI employees on this page work with these packages, among others. Is your system not listed? We can connect any system, even if there is no standard integration.

Frequently asked questions

What can AI handle on its own in customer service?

The repeat questions whose answer is in your knowledge base or documentation, such as order status, opening hours, returns policy and instructions. Plus the groundwork: sorting questions, estimating urgency and adding context. Anything that calls for judgement or an exception goes to a colleague.

Is an AI employee the same as a chatbot?

Not quite. A chatbot is one channel. An AI employee works in your ticketing system, your inbox or your online store, looks at customer data and earlier tickets, and routes a question to the right team when it may not or cannot answer it itself. The answer comes from your sources, with the source shown.

How do you stop AI giving a customer the wrong answer?

By letting it answer only from your sources and showing the source with the answer. If something is not in there, it says so and hands over. That is why keeping the knowledge base up to date is part of the setup: an outdated article produces an outdated answer.

Can AI answer the phone?

Yes. The Phone Assistant picks up when it is busy or out of hours, answers standard questions and books an appointment or logs a call-back request. The caller hears at the start that they are speaking to an AI assistant, and anyone who wants a person can always leave a call-back request.

Does this work with Zendesk, Freshdesk or Shopify?

Yes. The AI employee works in the system you already have, so the overview and history stay in one place. Orders and return status come from your online store or ERP.

Can AI help customers in other languages?

Yes, from the same knowledge base as your Dutch team. We agree up front which languages you really serve and what happens when a customer keeps asking in a language nobody on your team speaks. The conversation then goes to a colleague with a translated summary.

Related services

AI Opportunity AuditKnow where the opportunity is before anything gets builtWhat does an AI employee cost?What drives the price, with an estimate for your situationAI implementationThe foundation first, then the first process, then expand
How to put this to work

  1. 1A short callTogether we look at your process and your systems, and which task is the best place to start.
  2. 2Set up on your rulesIntegrations with your own systems, and agreeing what may run automatically and what a person approves.
  3. 3Measure and adjustFirst alongside your team, only then on its own. We look at what it delivers and adjust.
What does an AI employee cost?Explore the opportunity first
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