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A supplier who says it will arrive next week has not made a commitment that keeps track of itself.
In practice, nobody calls until it is already late, and by then nothing can be done.
The Supplier Chaser keeps track of the commitments and checks in before the date passes, not after.
What it does, step by step
- Record the commitmentFrom the order confirmation or the email thread with the supplier.
- Watch the dateWith a margin, so there is still time to adjust.
- Check inShort and to the point, with the order number and the promised date.
- Process the replyRecord the new date, or escalate if no reply comes.
- Report the impactAnyone in the organisation who is affected hears about it straight away.
Works with these systems
- APIs
Is your system not listed? We can connect any system, even if there is no standard integration. View all integrations.
What runs automatically and what does not
You stay in control.
Not every decision should be made automatically. For each workflow, we set out:
- What can happen automatically.
- What is put forward for approval first.
- When a person is brought in.
- What information is stored.
- How actions are logged.
Is this a fit for your organisation?
A good fit if
- Organisations that depend on delivery dates from third parties.
- Businesses where projects stall on one missing part.
- Situations with lots of open orders across different suppliers.
Less of a fit if
- Suppliers with a reliable portal that already shows the status.
- Negotiating over delays: that stays human work.
What it can deliver
- Delays known about before the date passes.
- Fewer projects stalling on a single part.
- Insight into which suppliers consistently miss their commitments.
Directions, not promises. As soon as there is evidence from a client project, it will appear here as a substantiated result.
Frequently asked questions
Where does it get supplier commitments from?
From order confirmations and email threads. Many commitments exist nowhere except in an email, which is exactly why nobody tracks them.
Does it email suppliers itself?
It can, and checking in on a delivery date is usually harmless. What we do not automate is escalation or anything that looks like a claim. That goes through a person.
What if a supplier does not reply?
After an agreed period a second message goes out, followed by an alert to purchasing. No reply is information too.
Does this help in conversations with suppliers?
Yes. Over time you see which suppliers keep their commitments and which do not, with the data to back it up. That is a very different conversation from a feeling that it always goes wrong with that one supplier.
How to put this to work
- 1A short callTogether we look at your process and your systems, and whether this task is the best place to start.
- 2Set up on your rulesIntegrations with your own systems, and agreeing what may run automatically and what a person approves.
- 3Measure and adjustFirst alongside your team, only then on its own. We look at what it delivers and adjust.