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An engineer who has finished a job wants to get to the next one, not fill in a form.
The result is a work order with three words on it. Then someone in the office has to call to find out what was done and what can be invoiced.
The Work Order Processor reads what was filled in, adds what it can from the schedule and the materials used, and asks a targeted question about whatever is still missing for invoicing.
What it does, step by step
- Receive the work orderFrom the app, a photo or a message from the engineer.
- Fill in from the scheduleWhich job, which customer, how much time was planned and who went.
- Link the materialsParts used from van stock or the warehouse.
- Make it billableHours, materials and call-out charges according to the agreement with this customer.
- Ask for missing detailsA targeted question to the engineer, one question instead of a form.
Works with these systems
WhatsApp
Teams- APIs
Is your system not listed? We can connect any system, even if there is no standard integration. View all integrations.
What runs automatically and what does not
You stay in control.
Not every decision should be made automatically. For each workflow, we set out:
- What can happen automatically.
- What is put forward for approval first.
- When a person is brought in.
- What information is stored.
- How actions are logged.
Is this a fit for your organisation?
A good fit if
- Installation, service and maintenance companies with engineers in the field.
- Organisations where invoicing waits for complete work orders.
- Situations with lots of small jobs a day.
Less of a fit if
- Large projects invoiced in instalments.
- Organisations without digital work orders: that comes first.
What it can deliver
- Faster invoicing once the job is done.
- Fewer follow-up calls about what exactly was done.
- Less work going unbilled because the work order stayed incomplete.
Directions, not promises. As soon as there is evidence from a client project, it will appear here as a substantiated result.
Frequently asked questions
Can an AI employee process engineers' work orders?
Yes. It reads what was filled in, adds what it can from the schedule and the materials records, and only asks about what is genuinely missing for invoicing. That is usually one targeted question instead of a form.
Does this work if engineers only send a photo?
Yes, in practice that is the usual case. It reads the photo and combines it with what is already known about the job. Anything it cannot read reliably, it asks about.
How much faster can you invoice?
That depends on how many work orders currently sit waiting for a missing detail. In practice it is the difference between invoicing the same week and chasing details at the end of the month. What it means for you, we measure during the project.
Does this stop work from going unbilled?
That is where it helps most. Work held up by an incomplete work order often ends up being written off. Asking a targeted question straight away keeps that to a minimum.
How to put this to work
- 1A short callTogether we look at your process and your systems, and whether this task is the best place to start.
- 2Set up on your rulesIntegrations with your own systems, and agreeing what may run automatically and what a person approves.
- 3Measure and adjustFirst alongside your team, only then on its own. We look at what it delivers and adjust.