Practical articles on AI, software and digital products. We start with what could work better, then explain which technology helps.
AI in practice7 min read
An AI agent only becomes useful once it can reach your own data. How to choose the process, arrange access and keep control of what the agent does.
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Costs and business case9 min read
When off-the-shelf quoting software is enough, when your own quote tool pays off, and how to connect quotes to your CRM and accounting. With a decision tree.
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What MCP (Model Context Protocol) is, what an MCP server does, how it differs from an API and an AI agent, and how to use it safely as a business.
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Automation7 min read
Which HR processes you can automate, how onboarding automation works step by step, what stays with people and what the AI Act and GDPR require.
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Automation7 min read
The best approach per channel: when an integration is enough, when an AI employee reads orders from email, PDF or WhatsApp, and where it goes wrong.
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AI in practice10 min read
What an AI agent is, how it differs from a chatbot, a workflow and Copilot, what it looks like in a business, and when you're better off without one.
Read the articleCosts and business case10 min read
What a customer portal is, which types exist, what it looks like in practice, whether to buy or build one, and what drives the cost.
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Automation8 min read
Pick a process, map it, work out what it costs, cut what you can and only then automate. Plus what Lean, Six Sigma and BPMN do and don't give you.
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AI in practice11 min read
An honest comparison for businesses: what each one is good at, what happens to your data, how to connect them and when to use two side by side.
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AI in practice10 min read
What you can build with Copilot Studio and agents in Copilot, how Copilot Credits work, where the limits are and when a custom agent makes more sense.
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Law and regulation10 min read
Who owns it, which AI is running, what's the risk and what do you record? Six building blocks for keeping control of AI without a paper exercise.
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Automation9 min read
When Power Automate is enough, where it stops, and how to choose step by step between a fixed flow and an AI agent.
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AI in practice9 min read
What Claude can do at work, what Team and Enterprise cost, what happens to your data and how to connect Claude to your own systems.
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An article gives you direction, but your situation is specific. We look at where the opportunity is and what a sensible first step would be. If technology isn't the answer, we'll tell you that too.
